Find help with choosing products, delivery and order issues. For a specific item, contact RoomSprig before ordering.
Where does RoomSprig ship?
We deliver to eligible street addresses in the contiguous 48 US states and Washington, DC. Alaska, Hawaii, US territories, PO boxes and APO/FPO/DPO addresses are excluded. Item-specific restrictions can still apply. See Shipping & Delivery, or email us a product link and ZIP code for an address check.
Is shipping included?
Standard shipping is included in the product price for eligible destinations. Applicable taxes and any other disclosed charges are shown before payment.
When will my order arrive?
Timing varies by item and destination. Processing happens before dispatch; transit begins after the carrier receives the parcel. Use the estimate displayed for your selected item or contact us before ordering. We provide tracking when it becomes available, and separate items may arrive separately.
Can I return an item because I changed my mind?
We do not offer a general change-of-mind return period. Undamaged items are returnable only when the product page expressly offers that option under its stated conditions. Mandatory consumer rights still apply. Check Returns & Refunds before ordering.
What if an item arrives damaged or incorrect?
Email info@roomsprig.com promptly with your order number, the affected item and photos or video where available. We review the issue and arrange the appropriate remedy. Do not send an item back until we provide instructions. Eligible defective-item return shipping is paid by RoomSprig. See Returns & Refunds.
Can I cancel or change my delivery address?
Contact us immediately with your order number. We can request a change while fulfillment can still be stopped, but it is not confirmed until we tell you it succeeded. Statutory rights for an item that cannot be shipped on time remain available.
Where is RoomSprig based?
RoomSprig is operated in Turku, Finland by Nordic Content Group Oy (Business ID 3589679-1). Our selected products are fulfilled from supplier warehouses in the United States. Customer support: info@roomsprig.com.
How do I choose a product that fits?
Measure the usable space before ordering. Compare the product dimensions and any minimum clearances, allowing for doors, hinges, pipes and moving parts. If an essential measurement is missing, ask us before choosing.
How do I know which color or version I am ordering?
Check the product title and details for the selected color, pack size or version. Our starting collection contains specific supplier versions; do not assume a different option is included because it appears in a lifestyle image.
Can I return an item to the address on its package?
Please contact us first and wait for return instructions. A shipping address may not be an authorized returns address.
Can you guarantee a product will fit from a photo?
Photos can help show the design, but they do not establish fit. Use the listed measurements and installation requirements, and ask about any essential missing detail before ordering.