RoomSprig is operated by Nordic Content Group Oy, Turku, Finland (Business ID 3589679-1). For order help, email info@roomsprig.com. Contact us before sending anything back. Each approved return goes to the address we provide for that item; our customer-service contact is not a return warehouse.
Check return eligibility before ordering
We do not offer a general change-of-mind return period. Undamaged items are not returnable because you changed your mind, ordered the wrong size or no longer need them, unless the product page expressly offers that option. For an eligible item, its product page states the voluntary return window, condition requirements and any customer-paid costs before purchase. Ask us before ordering if you are unsure. This does not remove any rights you have under applicable consumer law.
Damaged, defective, missing or incorrect items
Check your delivery promptly. Email us within 30 calendar days after delivery with your order number, the affected item, a description of the problem and clear photos or video where available. Include the packaging and shipping label if they help show what happened. Keep the item and its parts while we review the issue. The 30-day reporting request does not shorten any mandatory legal rights or applicable warranty rights.
We will review the issue and tell you whether a return, replacement or refund is appropriate. For an eligible damaged, defective or incorrect-item return, RoomSprig will arrange and pay for the authorized return shipping. We do not charge a restocking fee for these eligible claims. Do not purchase your own return shipping or send an item to a supplier without our instructions.
Sending an approved return
Use the label and item-specific instructions we send. Hand the return to the carrier within 15 calendar days after receiving the label. If you cannot meet that deadline, contact us before it expires. Return the requested item, parts and accessories; use protective packaging and the original packaging if available. Keep the carrier receipt and tracking number. This procedure does not limit mandatory consumer rights.
Refund timing
Refunds go to the original payment method. When an eligible defective-item return is required, we initiate the approved refund within 3 business days after its authorized return tracking shows it is in transit. If no return is required, we initiate it within 3 business days after approval. We confirm when the refund is submitted. Your bank or card issuer then processes it; card refunds commonly appear within 5–10 business days after submission. A recent charge may disappear instead of showing a separate credit. Contact us if a refund is still missing after 10 business days.
Cancellations
Email us as soon as possible with your order number. We can request cancellation while fulfillment can still be stopped, but a request is not confirmation and warehouse processing may prevent it. We will tell you whether it succeeded. If an unshipped item cannot be supplied, cannot be delivered to your address, or cannot be shipped on time and you do not agree to the delay, we cancel that item and refund the amount you paid for it, including its applicable tax. Your statutory cancellation rights are not subject to supplier permission.