Where we deliver
We serve eligible street addresses in the contiguous 48 United States and Washington, DC. We do not ship to Alaska, Hawaii, US territories, PO boxes, APO, FPO or DPO addresses. Our selected products are fulfilled from supplier warehouses in the United States. RoomSprig is operated in Turku, Finland by Nordic Content Group Oy.
Availability depends on the item and your exact address. Some suppliers have destination restrictions, so a US warehouse or accepted checkout address is not a guarantee that every item can be delivered there. If we discover that an ordered item cannot be delivered, we contact you, cancel that item and refund the amount paid for it. For an address check before ordering, email info@roomsprig.com with the product link and delivery ZIP code.
Shipping charges
Standard shipping is included in the product price for eligible destinations. Any applicable tax or additional charge is shown in the order total before you pay. We will not add an undisclosed shipping charge after purchase.
Order review
We review the selected items and delivery destination with the fulfilling supplier after receiving your order. If an item is unavailable or the supplier cannot serve your address, we notify you and refund the amount paid for that item. We do not substitute products or add shipping charges without your agreement.
Processing and delivery estimates
Delivery timing depends on the product, warehouse, carrier and destination. An item’s processing estimate covers preparation before dispatch; a transit estimate covers travel after the carrier receives it. These are different stages. Any estimate displayed for a product or order applies to that item and is not a guaranteed arrival date. We do not offer a single delivery promise for the whole catalog.
If no dispatch time is stated for an item, we will dispatch it within 30 days of receiving a properly completed order, or contact you before that deadline to request your agreement to a delay or offer cancellation and a full refund.
If we cannot dispatch an item within the stated shipping time, we will notify you before that time expires and offer a choice: agree to the revised dispatch time, or cancel the unshipped item for a full refund. We do not treat silence as approval for an indefinite delay. If we cannot obtain the required agreement to a delay, we cancel and refund the unshipped item.
Tracking and separate parcels
We provide tracking details when they are available from the fulfilling warehouse. Tracking may not show movement immediately. Items from different warehouses may arrive in separate parcels with separate tracking and arrival dates. Contact us with your order number if tracking is missing, stops updating or indicates a delivery problem.
Address changes and delivery problems
Check your street address, apartment number and ZIP code before paying. Contact us immediately if a correction is needed. A change may not be possible once processing or dispatch has begun. Do not refuse delivery as a way to cancel an order. We will explain any available correction, redelivery or authorized return option and any disclosed customer-paid cost before you agree to it. These procedures do not restrict mandatory consumer rights.